How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards?

Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

We are a Disability Confident employer and Living Wage accredited. https://www.opustech.co.uk/blog/best-companies-award

Join our Service Delivery Team

Working with our Business Analyst, you will be supporting the improvement of our business efficiency through analysis of internal processes aligning them with the capabilities of Microsoft Dynamics and associated tools.

You will have the confidence to engage with the business to identify value add opportunities and contribute to the overall health and optimal use of business systems.

You will be jointly responsible for analysing data that supports the organisation's goals, optimising the use of Microsoft Dynamics and other business systems.

You will also assist in the management of the full life cycle including requirements gathering, scoping, third party development, implementation, testing, training, and documentation of all medium to large business system change requests.

Salary up to £50,000 DOE

25 Days Holiday + 8 Bank Holidays

Optional Hybrid working (3 days a week in Reigate)

Other organisations may call this role Junior Process Analyst, Functional Consultant, Junior Business Analyst, Business Process Analyst or Junior CRM Specialist.

Who are we looking for?

We are seeking a logical problem solver with:

• 3 years as a Systems Analyst with experience in process optimisation
• Exposure to Microsoft Dynamics 365 and ability to implement small changes
• The ability to create reports using Power BI, Dashboards, Advanced Find & Report Builder (SSRS)
• Experience working with cross functional teams including Project management and software development
• The ability to identify and implement process improvements
• Experience in digital transformation change management
• Any knowledge of Union Street aBILLity, Hubspot, is desirable

What? can Opus offer you?

• Free daily breakfasts in the office
• Regular companywide events
• Monthly 'shining star' employee recognition awards
• Pension and life insurance
• Refer a friend scheme (£1,000)
• Mental health, financial and legal support
• Training and development plans
• State of the art offices
• Option to buy and sell holiday
• Employee Dream Ball - Quarterly chance to win £2.5k towards a dream

Culture is important to us as are our values

Work together to win together

Be brave and think differently

Own it and never give up

Strive to be the best

Stay curious and keep learning