bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la casa e l'abitare, principalmente nei negozi online e nelle app di bonprix. Come marchio verticale di moda, bonprix vende esclusivamente la propria moda con un eccellente rapporto qualità-prezzo. Nell'anno fiscale 2023/24 (29 febbraio 2024), il Gruppo bonprix ha generato un fatturato di 1,52 miliardi di euro, diventando così una delle aziende più performanti dell'Otto Group. In Germania, www.bonprix.de è uno dei negozi online con i maggiori incassi e si colloca al quarto posto tra i negozi online con la moda come segmento di prodotto principale.*

*Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail Institute/ecommerceDB

This is what your job entails

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure effective and up-to-date knowledge and information for all international internal as well as external Operation units.

Your task:

You will create working instructions and review/update that on regular basis.

Also you will communicate updates/changes on working instructions to inhouse units and service providers.

You will collaborate with training and quality management as well as with projects to ensure operational readiness in case of new processes and procedures being implemented.

You are the interface to marketing/commercial to update information in the knowledge management tool.

Your contribution:

With the responsibility to ensure that agents read/understand working instructions you will shape the future international CCM.

Your environment:

CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland.

Your liberties:

If you have a passion for Customer Service, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

What you bring along

Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you:

Your education:

You have successfully completed a apprenticeship.

Your experience:

You are experienced with handling a high volume of information/documents and to derive and create simplified information (e.g. working instructions, news, general information) for Customer Agents.

Your skills:

You have a minimum B2-level English proficiency as well as a minimum B2-level German and the creativity and adaptability to find the right way to communicate knowledge ( e.g. create a diagram, decision tree). You also have strong written and verbal communication skills.

Your softskills:

You are able to work in a structured manner and you have an operational excellence mind based on the customer knowledge.

• CCNL Commercio (RAL to be defined by the Head Quarter) tempo indeterminato.
• work location Valdengo (BI) with the possibility of working in hybrid mode a few days a week
• International full-time position (part-time can be evaluated)

CV must be in English.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!

Doubts/questions:bettina.eckert@bonprix.net